Design Flex
Your on-demand UX department
Two directors. One subscription. Real momentum.
Great products are never static, and maintaining continuous improvement is hard. Teams get stuck, roadmaps get fuzzy, hiring a full-time senior expert isn’t always viable.
Think of us as your product team’s versatile toolkit.
You get Director-level expertise, ready to be deployed when and how you need it.
Whether you need to unblock a technical challenge, map out a complex user journey, or validate a critical business decision, you have a direct line to the right experts for the job.
Why hire one expert when you can access two?
With Design Flex, you get the combined Director-level experience of both Becky and Ollie. We bring different, complementary skills to your team, giving you 360-degree coverage of your product challenges.
Strategy meets execution: You get a senior sounding board who understands business goals and team dynamics, plus the hands-on skills to deliver tangible outcomes fast. We don't just talk; we do.
Full lifecycle coverage: From deep-dive research to rapid prototyping, we have the expertise to handle every stage of your product lifecycle.
Direct senior support: Think of us as a "Bat Phone" for your team. Whether you need to unblock a technical challenge or validate a decision, you have a direct line to the right expert to unstick the problem.
Becky Taylor
“The Architect”: Focuses on the foundations - User research, information architecture, strategy, and process.
Ollie Francis
“The Designer”: Focuses on realisation - High-fidelity UI, rapid prototyping, technical feasibility, and AI integration.
What this looks like in practice…
Our support is fluid and adapts to your needs. One week it might be high-level strategy, the next it’s hands-on creation.
Validate new features: Ollie collaborates with your team to prototype and test a concept before you commit to code.
Get clear customer insight: Becky plans and guides research to gauge satisfaction and uncover your next big opportunity.
Navigate roadblocks: We join weekly sessions to help you and your Product Owner shape strategy and maintain momentum, as well as influence team culture and process.
A sounding board for leadership: A confidential space to talk through tough decisions with an external expert who understands the context.
Choose your toolkit
Our monthly plans are designed to meet you where you are, whether you need a quick expert opinion or a deeply embedded partner.
Strategic Sounding Board
Ensures you stay on track, without the hands-on delivery.
Perfect for: teams who need a consistent safety net.
Helps with: validating key decisions, unblocking tricky problems via Slack and video call, or getting an objective second opinion on your roadmap.
Capacity guide: Up to 1 day/month
Proactive Partner
The sweet spot for building real momentum.
Perfect for: teams who want a blend of strategy and execution.
Helps with: guiding the ship, and delivering real outcomes. May look like joining key meetings, Becky mapping a new user journey while Ollie prototypes the interface.
Capacity guide: Up to 2 days/month
**Most popular**
Embedded Expert
Best when you need to accelerate major change.
Perfect for: teams and workflows who need integral senior UX leadership.
Helps with: product strategy, driving major projects forward and leading significant chunks of work to accelerate both your product's progress and your team's development.
Capacity guide: Up to 4 days/month
The bottom line: You get the strategic support you need to unlock progress, precisely when you need it, without the overhead of a full-time hire.
#DesignFlex
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Book a call with us
We’d love to chat about your digital product and team requirements. How can we support you?