More than UX consultants - we’re your calm in the storm
Let us relieve the pain of underperforming digital products and transform your team into a user-centered force for good.
Our pragmatic, human-centered approach helps organisations fix broken experiences and empowers teams to deliver impactful results. With an honest, kind and collaborative spirit, we translate complexity into clear, actionable solutions.
Listen. Analyse. Transform.
Transform your product
Low conversions? Fuzzy proposition? Uncertain about what your customers need? This is for you.
We’ll guide you through our set of proven, pragmatic steps, taking you from muddy chaos to clear solution.
Discover and define - We work with you to define your goals and problems, understand your audience and create a roadmap for your product.
Design sprints - We’ll rapidly prototype and iterate a new version of your product, test it with real users and handover to your development team in 4 days.
Continuous Improvement - Flexible, reactive UX services to support your team and ensure continued iteration and growth.
Transform your team
Your team are delivering digital products, but you know they could do better. You need to raise the bar in terms of digital skills, confidence and bringing ROI to your organisation. We’ve got you.
Co-Creation -We challenge, lead and inspire your team to embrace change and deliver dramatically improved results.
Mentoring - Expert guidance on digital skills, with competency diagnosis and skills reviews. We create a safe space for budding and middleweight practitioners to flourish.
Combine Co-Creation with Mentoring to supercharge your team’s progress.
Our founders, your teammates
Becky Taylor
UX Consultant, Research Strategy, Facilitator & Mentor
Becky’s passion lies in digging beneath the surface of organisations’ challenges and their users’ needs - asking questions, learning and listening to distil and translate what she learns into an actionable path forward for the project. She loves seeing teams and individuals reach their personal potential, empowering them to become user-centered in what they do.
Ollie Francis
UX Consultant, Digital Strategy, Product Designer & Mentor
Ollie’s mission is to remove fear and help change behaviour around technology so that digital teams can be more pragmatic and embrace change. He collaborates closely with clients to craft customer experience strategies, design intuitive user interfaces, and ensure seamless implementation with technology partners.
Great things people say about us…
“They asked all the right questions, they organised us, challenged us, provided us with solid outputs that we could take forwards. Becky and Ollie are lovely people, they cut through to the key messages you want to convey, and outputs required. They will deliver on time and to excellent quality. Hire them!”
Helenna Vaughn-Smith, Digital Product Manager. Enginuity.
“I was really pleased at the human intelligence and empathy shown around the development of people, not just their technical skills. I can see the wider growth in confidence amongst all those mentored. One team member’s recent work, using these skills and confidence, saw not just technical deliveries, but their work translating to business outcomes, being able to reduce a significant amount of cost.”
Adam Cresser, Director of Data, Analytics and Digital, Notting Hill Genesis.
“ Working with Deckchair was fast, fun, and efficient. They are incredibly experienced at what they do and have tried and tested methodologies to gain deep insights into how users move through websites, and know how to improve this. Communication throughout was excellent.”
Adam Telford, Head of Digital, Inside Asia Travel.
Book an appointment
We’d love to chat about your project.