“Why aren’t customers engaging with our website?” The best way to find out is to ask the customer directly. You may have ideas about what might be wrong, but customer research is seen as just too costly and complicated to consider. That’s why we’ve developed a lite version of customer research – remote user testing – because we want every digital project to benefit from the insight that customer research can provide, without sucking up vast time and budget.
What’s the process?
Our lite customer research collates real people to carry out a set of tasks on your website. We record their mouse and screen activity whilst they provide structured feedback on their experience. Our User Experience consultants then analyse the results and provide you with a report that includes clear and easy to implement recommendations for improvements. We also share with you the video footage.
When should you do remote user testing?
Why do remote user testing?
What do you get?
What our clients say
“Since making the changes suggested by the customer research, our online revenue has increased by 147% and our conversions are up by 87% – that’s huge. Customer research was not something we had commissioned before. By finding out what our customers needed and building the website around them, it’s led to excellent results for our business.”
Simon Scarth, Managing Director, Chew Valley Trees.