About Deckchair

We work with data-led, membership or research organisations that want to make a positive impact on the world, because we want to leave the world in a better place than we found it.

Deckchair is one of the leading user experience consultancies in Bristol. Our founders Becky and Ollie have worked together on digital projects for nearly 20 years; collaborating with teams in some of the most innovative organisations in Bristol and beyond.

The digital world we now live in is amazingly still not built around the humans who experience it. User experience (UX) design is changing this, and we think we’ve played a part in this happening.

We join forces with our clients to create commercially viable and successful digital products; crafting a user experience that behaves in the way the customer wants, and which delivers the results the organisation needs.

UX has a huge impact on user satisfaction, happiness and even safety. You can make a significant impact by truly understanding the needs of the user, and designing around them.

Our mission is to make UX thinking and process the conventional way to approach digital projects.

We collaborate with our clients and partners through a proven combination of consultancy, facilitation, and training.

By sharing our knowledge and passing on our skills in this way, we believe that UX can change the world for the better.

Becky Taylor is passionate about empowering organisations to embrace a customer and problem-first mindset.

She specialises in research and training and is a director at Deckchair. Becky spends time getting under the skin of what the client wants and the user needs. She has led projects for University of Bristol, NHS and Centrepoint.

She crafts actionable research and designs training and strategic processes to embed UX best practice, ensuring our clients’ projects make the impact that’s needed.

Ollie Francis loves to solve problems and help organisations find order in the chaos.

Founder of Deckchair, he has a huge amount of experience working as a UX consultant and designer for clients like The Institute of Environmental Analytics, Department of Health and Blind Veterans UK.

He collaborates with clients to define customer experience strategy, designs engaging user interfaces and works with technology partners to ensure effective implementation.

Our partners & collaborators